Account

• What score do I need on an Exam to pass?
• Why can't I access my course's Exam?
• I didn’t pass my Exam. Now what?
• I use America Online (AOL). Why do some of the graphic images look blurred or distorted?
• Why haven't I received any emails? How can I white list your email so I will receive them?
• How do I Create an Account and Register?
• What is my username?
• What if I forgot my password and I no longer have access to the email account on file?
• Where can I get a copy of my certificate(s)?

TroubleShooting

• Why is my progress not tracking correctly?
• Why do the courses look different when viewed at work and at home?
• What Computer requirements are needed to view Seabourn Academy?

Profile Preferences

• How do I update my Profile information?
• I have moved agencies, how do I update my details?

Password

• I forgot my password what do I do?
• How do I Login?

Policies

• Where can I find Terms of Use information?

About Seabourn Academy Training

• How long does it take to complete the training?
• What Benefits do Seabourn Academy graduates receive?
• I am a graduate. How do I apply for the Bonus Commission benefit?
• Do I have to complete the training in one session?